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Then go to begin the installation process again. Make sure you verified your Windows Account when you set it up on the phone. If you have your parent's on your account, it will block the download until they permit it, if your age falls under the age restriction. Age restricted apps require that you verify your age on your Windows Account. My Family is part of the Nokia/Windows Accounts where you usually have to set that up to install certain apps like WhatsApp. What is that family setup? When I start downloading its showing setup my family, why? Set up my family, what is this showing while I start downloading? Try to avoid this step because they could restrict full access to your account for 30 days. You will then be given a security questionnaire to complete. If you can't get the security code, you can choose I did not get the code or that you do not have access to the alternate email/phone number. You will have to prove you are not a robot and then they will send a code to the alternate email or phone number you provided when you set up your security. Give the reason that you need to reset your password and begin the process. On the PC go to Windows Reset Password module. Forgot my password of Microsoft Lumia phone account?įorgot my password of Microsoft Lumia phone account